Conversation Extensions in Zendesk Messaging are a new feature that enhances user interactions by allowing tasks like booking hotels or processing refunds directly within a conversation. This means users can complete various tasks without leaving the chat or needing to connect with an agent.
These extensions are available across web, iOS, and Android platforms, and they enable functionalities such as accessing web content, making purchases, completing surveys, and more. This feature aims to provide a seamless and engaging experience for users, enhancing customer satisfaction and task completion rates. For more details, check out theoriginal announcement.
Zendesk introduced Conversation Extensions to enhance customer engagement by allowing users to perform complex tasks directly within a conversation. This change addresses the need for businesses to provide more interactive and engaging customer…
Conversation Extensions offer several benefits to Zendesk users, including higher task completion rates and increased customer satisfaction. By allowing customers to complete tasks directly within the conversation, businesses can improve sales…
With Zendesk's Conversation Extensions, users can accomplish a variety of tasks directly within a conversation. These tasks include accessing web content, making purchases, completing custom surveys, using a date picker for scheduling, booking…
To implement Conversation Extensions in Zendesk, you should follow the guidelines provided in the developer documentation. This documentation will guide you through the process of setting up and using these extensions effectively. If you have any…