Real-Time Status Updates in Zendesk Live Data Dashboard
Discover if Zendesk's Live Data dashboard updates agent statuses in real-time and how to ensure you see the latest information.
Is the Live Data dashboard in Zendesk real-time for agent statuses?
The Live Data dashboard in Zendesk provides current agent statuses, but it may not update in real-time automatically. To see the latest status of agents, you might need to refresh the dashboard manually.
This behavior is expected, especially when using omnichannel routing. If you notice discrepancies or need further assistance, consider reaching out to Zendesk support for more detailed troubleshooting.
More related questions
How can I check which agents are online for messaging in Zendesk?
To check which agents are online for messaging in Zendesk, use the Live data dashboard in Explore. This dashboard provides real-time insights into agents' messaging statuses. You can click on each widget within the dashboard to drill down and view…
What should I do if I use custom unified statuses in Zendesk?
If you use custom unified statuses in Zendesk, you may need to create a custom dashboard or apply specific filters to view messaging agents' statuses. The standard Live Data dashboard might not automatically reflect these custom statuses. Creating…
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