image for site

Access Zendesk Without SSO and Passwords

Learn how to access your Zendesk account when SSO is down and passwords are disabled using the SSO bypass feature.

How can I access my Zendesk account if SSO is down and passwords are disabled?

If your SSO service is down and Zendesk passwords are disabled, you can still access your account using the SSO bypass feature. This feature allows the account owner or admins to request a one-time access link via email.

To use this feature, go tohttps://your_subdomain.zendesk.com/access/sso_bypass, enter your email address associated with your Zendesk profile, and submit it. You'll receive an email with a one-time access link that grants you access without needing a password. Remember, this link is valid for only one use and expires after 5 minutes. For more details, check theoriginal link.


More related questions

What should I do if my Zendesk passwords are enabled and SSO is down?

If your Zendesk passwords are enabled and the SSO service is down, you can still access your account using your Zendesk username and password. Simply navigate tohttps://your_subdomain.zendesk.com/access/normal, where 'your_subdomain' is your…

Who can request a one-time access link if SSO is down and passwords are disabled?

When SSO is down and Zendesk passwords are disabled, the account owner can configure who can request a one-time access link. In the Admin Center, under Security settings, the account owner can choose whether only they or all admins can request the…

How can I reset my Zendesk password if I forget it?

If you forget your Zendesk password, you can easily reset it to regain access to your account. Visit the sign-in page athttps://your_subdomain.zendesk.com/access/normaland click on the 'Forgot password?' link. Follow the instructions to reset…

If your email's spam filter invalidates the one-time access link, you might face issues accessing your Zendesk account. Some spam filters automatically click on links in emails to check for safety, which can invalidate the one-time access link. If…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites