If your SSO service is down and Zendesk passwords are disabled, you can still access your account using the SSO bypass feature. This feature allows the account owner or admins to request a one-time access link via email.
To use this feature, go tohttps://your_subdomain.zendesk.com/access/sso_bypass
, enter your email address associated with your Zendesk profile, and submit it. You'll receive an email with a one-time access link that grants you access without needing a password. Remember, this link is valid for only one use and expires after 5 minutes. For more details, check theoriginal link.
If your Zendesk passwords are enabled and the SSO service is down, you can still access your account using your Zendesk username and password. Simply navigate tohttps://your_subdomain.zendesk.com/access/normal
, where 'your_subdomain' is your…
When SSO is down and Zendesk passwords are disabled, the account owner can configure who can request a one-time access link. In the Admin Center, under Security settings, the account owner can choose whether only they or all admins can request the…
If you forget your Zendesk password, you can easily reset it to regain access to your account. Visit the sign-in page athttps://your_subdomain.zendesk.com/access/normal
and click on the 'Forgot password?' link. Follow the instructions to reset…
If your email's spam filter invalidates the one-time access link, you might face issues accessing your Zendesk account. Some spam filters automatically click on links in emails to check for safety, which can invalidate the one-time access link. If…