Deleting Groups in Zendesk Sell: What You Need to Know
Can I delete a group in Zendesk Sell?
Unfortunately, you cannot delete a group in Zendesk Sell once it has been used in the hierarchy. However, you can remove a group from active use by changing the group designation for each user associated with it.
To do this, go to User Management, click on a user, and in the 'edit user' popup, reset the group definition or remove the group affiliation entirely. This method helps disassociate the group from the active user base, effectively removing it from use.
More related questions
What are teams and groups in Zendesk Sell?
Teams and groups in Zendesk Sell help organize users within your organization. A team is a set of users reporting to another user, like a sales manager, and is useful for sales reports. A group is a collection of users from across the organization,…
How do I set up a team in Zendesk Sell?
Setting up a team in Zendesk Sell involves creating a group of users who report to a specific user, like a sales manager. This setup is beneficial for organizing your sales reports and ensuring a clear reporting structure. To create a team, choose…
What is the role of the account owner in Zendesk Sell?
In Zendesk Sell, the account owner is the topmost manager in the user hierarchy by default. This means all users report to the account owner until you set up your organizational structure with teams and groups. The account owner plays a crucial…
How can I change a user's group in Zendesk Sell?
To change a user's group in Zendesk Sell, you need to access the User Management section. Click on the user you want to edit, and in the 'edit user' popup, you can reset the group definition or remove the group affiliation entirely. This process…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
