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Deleting Groups in Zendesk Sell: What You Need to Know

Learn how to effectively remove a group from active use in Zendesk Sell, even though formal deletion isn't possible.

Can I delete a group in Zendesk Sell?

Unfortunately, you cannot delete a group in Zendesk Sell once it has been used in the hierarchy. However, you can remove a group from active use by changing the group designation for each user associated with it.

To do this, go to User Management, click on a user, and in the 'edit user' popup, reset the group definition or remove the group affiliation entirely. This method helps disassociate the group from the active user base, effectively removing it from use.


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Teams and groups in Zendesk Sell help organize users within your organization. A team is a set of users reporting to another user, like a sales manager, and is useful for sales reports. A group is a collection of users from across the organization,…

How do I set up a team in Zendesk Sell?

Setting up a team in Zendesk Sell involves creating a group of users who report to a specific user, like a sales manager. This setup is beneficial for organizing your sales reports and ensuring a clear reporting structure. To create a team, choose…

What is the role of the account owner in Zendesk Sell?

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How can I change a user's group in Zendesk Sell?

To change a user's group in Zendesk Sell, you need to access the User Management section. Click on the user you want to edit, and in the 'edit user' popup, you can reset the group definition or remove the group affiliation entirely. This process…

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