image for site

Engage Only with Visitors Who Start a Chat

Set connectOnPageLoad to false to engage only with visitors who initiate a chat, optimizing your chat interactions.

What is the best way to engage only with visitors who start a chat?

If you want to engage only with visitors who start a chat, setconnectOnPageLoadtofalseon all pages where chat is enabled. This configuration ensures that the chat widget only connects when a visitor actively starts a chat, allowing you to focus on those who are interested in engaging.


More related questions

How can I optimize Zendesk Chat for high traffic websites?

To optimize Zendesk Chat for high traffic websites, use theconnectOnPageLoadsetting. This setting helps manage performance by controlling when the chat widget connects to the server. By settingconnectOnPageLoadtofalse, you can ensure…

How can I use the Visitor List effectively with Zendesk Chat?

To use the Visitor List effectively, configureconnectOnPageLoadbased on your monitoring needs. Set it totrueon pages where you want to monitor all visitors, andfalseon pages where you only want to track those who initiate chats. This…

How does connectOnPageLoad affect triggers in Zendesk Chat?

TheconnectOnPageLoadsetting impacts triggers based on its configuration. Triggers that fire when a customer is on a page for a set time work ifconnectOnPageLoadistrueor not set. However, they won't work if it's set tofalse. Triggers…

Can I use connectOnPageLoad with the Legacy (Zopim) Chat widget?

No, theconnectOnPageLoadsetting is not compatible with the Legacy (Zopim) Chat widget. To use this feature, you need to upgrade to the integrated Chat in the Web Widget (Classic).

How does connectOnPageLoad impact analytics email reports?

TheconnectOnPageLoadsetting can affect your analytics email reports by potentially reducing the number of Page Views, Total Visits, and Unique Visitors tracked. It only shows visitor counts whereconnectOnPageLoadistrueorfalsewith…

Is connectOnPageLoad available for the Chat mobile app?

No, theconnectOnPageLoadAPI is not available for the Chat mobile app. It is only available for the Web Widget (Classic) and not on embeddables built using Zendesk’s Mobile SDKs.

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites