The new request list experience in Zendesk offers enhanced management of support requests. It allows end users to apply advanced filtering options to refine their search and manage requests more efficiently. Users can also configure columns to show or hide system and custom fields, making it easier to focus on relevant information.
This experience supports custom ticket statuses, providing more flexibility in tracking requests. Overall, it improves the way users interact with their support tickets, especially when dealing with large volumes.
To enable the new request list experience in Zendesk, you need to adjust your theme settings. If you're using the Copenhagen standard theme, you can enable this feature through the theme settings. Simply go to Guide, click the Customize design icon…
To track your support requests using the new request list experience, click your profile icon on any help center page and select Requests. The page will display all your submitted requests with columns like Subject, ID, Created date, Updated date,…
To track your organization's support requests, click your profile icon and select Requests. If you're part of a shared organization, click the Organization requests link to view all requests within your organizations. You can filter these requests…
The new request list experience in Zendesk offers combinable filtering options to help you manage your support requests. You can apply multiple filters, which act as 'AND' criteria, meaning requests must meet all selected criteria to be displayed….
Currently, the request list view in Zendesk's new experience is not code customizable. This is because Zendesk aims to iterate quickly on this component without risking breaking customized themes. However, Zendesk is aware of the need for…