Filter Out Agents in Zendesk Reports
Discover how to manually exclude agents from Zendesk reports. Simplify your data by filtering out unnecessary agents.
How can I filter out agents from a Zendesk report?
To filter out agents from a Zendesk report, you need to manually exclude them. This is done by adding a filter with the agent name attribute and selecting the agents you wish to exclude.
By doing this, the agents you filter out will not appear in the report or the legend, making your report cleaner and more focused on the relevant data. This is particularly useful if there are agents you never want to see in your reports. For more guidance, check out the article on working with report filters.
More related questions
Can I remove agents from the legend in Zendesk reports?
You cannot dynamically remove agents from the legend in Zendesk reports. The legend will display all agents included in the report, regardless of whether they have data for the selected timeframe. If you want to exclude certain agents from…
Why do all agents appear in the Zendesk report legend?
All agents appear in the Zendesk report legend because the legend shows every agent included in the report, regardless of their data presence. This means that even if an agent has no data for the selected timeframe, they will still be listed in the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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