Remove Agents from Legend in Zendesk Reports
Learn how to manage agent visibility in Zendesk report legends. Exclude agents manually to clean up your reports.
Can I remove agents from the legend in Zendesk reports?
You cannot dynamically remove agents from the legend in Zendesk reports. The legend will display all agents included in the report, regardless of whether they have data for the selected timeframe.
If you want to exclude certain agents from appearing in the report at all, you can manually filter them out. This involves adding a filter with the agent name attribute and excluding the agents you don't want to see. This way, those agents won't appear in the report or the legend. For more details, you can refer to the article on working with report filters.
More related questions
How can I filter out agents from a Zendesk report?
To filter out agents from a Zendesk report, you need to manually exclude them. This is done by adding a filter with the agent name attribute and selecting the agents you wish to exclude. By doing this, the agents you filter out will not appear in…
Why do all agents appear in the Zendesk report legend?
All agents appear in the Zendesk report legend because the legend shows every agent included in the report, regardless of their data presence. This means that even if an agent has no data for the selected timeframe, they will still be listed in the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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