image for site

Remove Agents from Legend in Zendesk Reports

Learn how to manage agent visibility in Zendesk report legends. Exclude agents manually to clean up your reports.

Can I remove agents from the legend in Zendesk reports?

You cannot dynamically remove agents from the legend in Zendesk reports. The legend will display all agents included in the report, regardless of whether they have data for the selected timeframe.

If you want to exclude certain agents from appearing in the report at all, you can manually filter them out. This involves adding a filter with the agent name attribute and excluding the agents you don't want to see. This way, those agents won't appear in the report or the legend. For more details, you can refer to the article on working with report filters.


More related questions

How can I filter out agents from a Zendesk report?

To filter out agents from a Zendesk report, you need to manually exclude them. This is done by adding a filter with the agent name attribute and selecting the agents you wish to exclude. By doing this, the agents you filter out will not appear in…

Why do all agents appear in the Zendesk report legend?

All agents appear in the Zendesk report legend because the legend shows every agent included in the report, regardless of their data presence. This means that even if an agent has no data for the selected timeframe, they will still be listed in the…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites