Impact of SSO on Existing Zendesk Users
What happens to existing Zendesk Support users when switching to SSO?
When switching to SSO, existing Zendesk Support users will no longer have access to their old login accounts. However, you can ensure their identities are associated with their WordPress accounts by using the same email address for both accounts.
If the email addresses match, the accounts will be synced. If different addresses are used, separate user accounts will be created. This ensures a smooth transition to SSO. For more details, visit theoriginal link.
More related questions
How does single sign-on (SSO) work for Zendesk Support with WordPress?
Single sign-on (SSO) for Zendesk Support with WordPress allows users to log in using their WordPress credentials. This means that when users click the login link in Zendesk Support, they are redirected to the WordPress login page. Once…
What are the requirements for setting up SSO for Zendesk Support on WordPress?
To set up SSO for Zendesk Support on WordPress, you need access to the default WordPress login mechanisms. This means WP-LOGIN.php must be accessible, and any custom code or third-party plugins that interfere with this process may cause issues….
How do I configure single sign-on for Zendesk Support on WordPress?
Configuring SSO for Zendesk Support on WordPress involves several steps between your WordPress site and Zendesk Support. First, ensure you are signed in as an administrator on both platforms. Then, in Zendesk Support, navigate to Security > Single…
Can I log into Zendesk Support directly as an administrator after setting up SSO?
Yes, as an administrator, you can still log into Zendesk Support directly even after setting up SSO. You can do this by visiting the URL: http://mycompany.zendesk.com/access/normal. This allows you to access Zendesk Support with your user account…
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