Manage Chats and Tickets in One Interface with Zendesk
Can I take chats and view tickets in the same interface with Zendesk?
Yes, you can manage both chats and tickets in the same interface using Zendesk Agent Workspace. This feature allows agents to seamlessly handle multiple communication channels without the need to switch windows, enhancing efficiency and productivity.
To get started, you might want to explore resources on activating and deactivating the Zendesk Agent Workspace, serving chats within it, and understanding any limitations it might have. For more detailed guidance, you can refer to theoriginal Zendesk help article.
More related questions
What is the Zendesk Agent Workspace?
The Zendesk Agent Workspace is a unified interface that allows agents to manage multiple communication channels, such as chats and tickets, all in one place. This integration helps streamline workflows and improve response times by eliminating the…
How do I activate the Zendesk Agent Workspace?
Activating the Zendesk Agent Workspace is the first step to managing chats and tickets in one interface. This process involves configuring your Zendesk settings to enable the workspace, allowing your agents to access multiple communication channels…
Are there any limitations to using the Zendesk Agent Workspace?
While the Zendesk Agent Workspace offers a unified interface for managing chats and tickets, there may be some limitations to consider. These could include specific features or functionalities that are not yet supported within the workspace….
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