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Confirm Zendesk-Facebook Connection

Learn how to confirm that your Zendesk-Facebook connection is working by creating a view to monitor ticket flow.

How can I confirm that the Zendesk-Facebook connection is working?

To confirm that the Zendesk-Facebook connection is working, you can create a view in Zendesk Support to monitor Facebook ticket flow.

Create a new view by following the steps in 'Creating views to manage ticket workflow'. Set conditions such as 'Status | Less than | Solved' and 'Channel | Is | Facebook Post'. Post something on your Facebook page and check the view in Zendesk Support to see if a ticket is created. There might be a slight delay, so be patient.

For a visual guide, watch the video on verifying the Facebook integration in the Zendesk help article.


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