Confirm Zendesk-Facebook Connection
How can I confirm that the Zendesk-Facebook connection is working?
To confirm that the Zendesk-Facebook connection is working, you can create a view in Zendesk Support to monitor Facebook ticket flow.
Create a new view by following the steps in 'Creating views to manage ticket workflow'. Set conditions such as 'Status | Less than | Solved' and 'Channel | Is | Facebook Post'. Post something on your Facebook page and check the view in Zendesk Support to see if a ticket is created. There might be a slight delay, so be patient.
For a visual guide, watch the video on verifying the Facebook integration in the Zendesk help article.
More related questions
How do I reauthorize the connection between Zendesk Support and my Facebook pages?
To reauthorize the connection between Zendesk Support and your Facebook pages, you need to unlink and then re-add your Facebook page in the Admin Center. Start by navigating toAdmin Center > Channels > Messaging and social > Facebook Pages….
What should I do if my Facebook integration with Zendesk stops working?
If your Facebook integration with Zendesk stops working, you may need to reauthorize the connection. This involves unlinking and re-adding your Facebook page in the Admin Center underChannels > Messaging and social > Facebook Pages. After…
What permissions are needed for Facebook Messenger to work with Zendesk Support?
To use Facebook Messenger with Zendesk Support, you need to enable specific permissions. During the reauthorization process, ensure that 'Manage and access Page conversations on Messenger' is enabled. This setting allows Zendesk to handle…
How do I create a view in Zendesk Support to monitor Facebook posts?
Creating a view in Zendesk Support to monitor Facebook posts involves setting specific conditions. Go to Zendesk Support and create a new view. Enter a title like 'Facebook posts'. Under 'Tickets must meet all of these conditions to appear in the…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
