Composer Enhancements in Zendesk Agent Workspace
What improvements have been made to the composer in Zendesk Agent Workspace?
The composer in Zendesk Agent Workspace has been enhanced to support macro insertion and simplified hyperlinks. Now, you can insert macros exactly where your text cursor is positioned in a ticket comment, rather than at the end of the comment.
Additionally, pasting a URL on highlighted text will automatically convert the highlighted text into a hyperlink, streamlining the process of creating hyperlinks and improving your composing experience.
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