Permissions Needed for Zendesk Explore Reports
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need to have Editor or Admin permissions.
These permissions allow you to access the necessary tools and data within Zendesk Support to build and customize reports. If you're unsure about your permissions, you can refer to the Zendesk documentation on giving agents access to Explore for more guidance.
More related questions
How can I create a due date performance report in Zendesk Explore?
Creating a due date performance report in Zendesk Explore involves a few steps to track your agents' adherence to ticket due dates. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Start by clicking…
What is the purpose of the 'Due Date Delivery' metric in Zendesk Explore?
The 'Due Date Delivery' metric in Zendesk Explore helps you measure the number of days a ticket was solved before or after its due date. This metric is crucial for understanding how well your agents are adhering to due dates at a group level. By…
How do I format the display of the 'Due Date Delivery' metric in Zendesk Explore?
To format the display of the 'Due Date Delivery' metric in Zendesk Explore, you need to adjust the chart configuration settings. In the Chart configuration panel, change the display format of AVG(Due Date Delivery) to Advanced. Use the provided…
What skill level is required to create a due date performance report in Zendesk Explore?
Creating a due date performance report in Zendesk Explore requires a moderate skill level. This means you should be comfortable navigating Zendesk Explore, using its reporting tools, and understanding basic data manipulation. The process involves…
How long does it take to create a due date performance report in Zendesk Explore?
Creating a due date performance report in Zendesk Explore typically takes about 20 minutes. This time estimate assumes you have the necessary permissions and are familiar with the basic functions of Zendesk Explore. The process involves setting up…
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