Understanding 'Due Date Delivery' Metric in Zendesk
What is the purpose of the 'Due Date Delivery' metric in Zendesk Explore?
The 'Due Date Delivery' metric in Zendesk Explore helps you measure the number of days a ticket was solved before or after its due date.
This metric is crucial for understanding how well your agents are adhering to due dates at a group level. By calculating the difference between the ticket solved timestamp and the ticket due timestamp, you can gain insights into your team's performance and identify areas for improvement.
More related questions
How can I create a due date performance report in Zendesk Explore?
Creating a due date performance report in Zendesk Explore involves a few steps to track your agents' adherence to ticket due dates. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Start by clicking…
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need to have Editor or Admin permissions. These permissions allow you to access the necessary tools and data within Zendesk Support to build and customize reports. If you're unsure about your permissions,…
How do I format the display of the 'Due Date Delivery' metric in Zendesk Explore?
To format the display of the 'Due Date Delivery' metric in Zendesk Explore, you need to adjust the chart configuration settings. In the Chart configuration panel, change the display format of AVG(Due Date Delivery) to Advanced. Use the provided…
What skill level is required to create a due date performance report in Zendesk Explore?
Creating a due date performance report in Zendesk Explore requires a moderate skill level. This means you should be comfortable navigating Zendesk Explore, using its reporting tools, and understanding basic data manipulation. The process involves…
How long does it take to create a due date performance report in Zendesk Explore?
Creating a due date performance report in Zendesk Explore typically takes about 20 minutes. This time estimate assumes you have the necessary permissions and are familiar with the basic functions of Zendesk Explore. The process involves setting up…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
