Address Visitors by First Name in Zendesk Messaging
Learn how to use the {{ticket.requester.first_name}} placeholder in Zendesk messaging for personalized communication.
How can I address visitors by their first name in Zendesk messaging?
To address visitors by their first name in Zendesk messaging, use the Support placeholder {{ticket.requester.first_name}} within a macro. This allows you to personalize your communication by using only the requester's first name.
This feature is available in Zendesk messaging, which offers more flexibility compared to live chat, where only the full name placeholder {{visitor_name}} is available. Consider migrating to messaging if you need this level of personalization.
More related questions
Can I create a shortcut in Zendesk live chat for a visitor's first name?
No, you cannot create a shortcut in Zendesk live chat for only a visitor's first name. The available placeholder is {{visitor_name}}, which includes the visitor's full name. If you are looking to use only the first name, consider migrating to…
What placeholder can I use for a visitor's full name in Zendesk live chat?
In Zendesk live chat, you can use the placeholder {{visitor_name}} to include a visitor's full name in a chat shortcut. This is the only available option for displaying a visitor's name in live chat. If you need to address visitors by their first…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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