Find Tickets with Specific Word in Subject - Zendesk
How can I find tickets with a specific word in the subject using Zendesk Explore?
To find tickets with a specific word in the subject using Zendesk Explore, you can create a standard calculated attribute. This attribute will check if the ticket subject contains your desired word or phrase.
Start by creating a new report in Explore and select the Support - Tickets dataset. Then, create a standard calculated attribute with a formula that uses theCONTAINSfunction to search for your word in the ticket subject. Replace the word "support" in the formula with your desired word. Once set up, you can use this attribute to filter and display tickets based on whether they contain the specified word. For more details, check the originalZendesk help article.
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Can I search for multiple keywords in ticket subjects using Zendesk Explore?
Yes, you can search for multiple keywords in ticket subjects using Zendesk Explore by modifying the calculated attribute formula. To do this, use theORoperator within your formula to include multiple words. For example, you can use `IF…
How can I filter tickets to only show those with a specific keyword in the subject?
To filter tickets and only show those with a specific keyword in the subject, you can use the calculated attribute as a filter in your report. After creating the standard calculated attribute that identifies tickets with the keyword, apply this…
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Can I use custom text fields to search for specific strings in Zendesk Explore?
Yes, you can use custom text fields to search for specific strings in Zendesk Explore, but ensure your formula is correctly set up. When using theCONTAINSfunction with custom text fields, make sure the string in your formula is in lowercase if…
How can I create a report to show ticket information for those with specific keywords?
To create a report that shows ticket information for those with specific keywords, you can add relevant attributes to your report. After setting up your calculated attribute to identify tickets with specific keywords, add attributes like Ticket ID…
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