Fix 'Authentication Required' in Zendesk
Why does the 'Authentication Required' window keep popping up in Zendesk?
The 'Authentication Required' window often appears due to third-party apps needing separate credentials. This usually happens because the authentication credentials are no longer valid or the API token has expired.
To identify the issue, check your browser console for any 401 errors. This error will indicate which app is causing the problem. If you have the necessary credentials, try logging in through the pop-up. If not, contact an admin for help. For more details, visit theoriginal link.
More related questions
How can I identify which app is causing the 'Authentication Required' window in Zendesk?
You can identify the app causing the 'Authentication Required' window by checking for 401 errors in your browser console. These errors will point to the specific app needing authentication. Once you find the error, it will show you which app's…
What should I do if I don't have credentials for the app causing the 'Authentication Required' window in Zendesk?
If you don't have the credentials for the app causing the 'Authentication Required' window, you should contact an admin on your account for assistance. Admins can help you obtain the necessary credentials or resolve the issue by updating the app's…
Why do third-party apps in Zendesk require separate authentication?
Third-party apps in Zendesk require separate authentication because they operate with their own set of credentials, independent of Zendesk's login. This means that even if you're logged into Zendesk, these apps may need you to authenticate…
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