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Remove Name from Ticket Comments in Zendesk

Learn how to prevent your name from appearing in ticket comments in Zendesk by using an agent alias.

Can I stop my name from appearing in ticket comments in Zendesk?

Yes, you can stop your name from appearing in ticket comments by using an agent alias. While disabling Personalized email replies removes your name from the 'From' field in emails, it does not affect ticket comments.

To ensure your name doesn't appear in ticket comments, you need to set up an agent alias. This way, your alias will be displayed instead of your actual name, maintaining your privacy and aligning with your brand's communication style.


More related questions

How can I remove my name from the subject line of my email responses in Zendesk?

To remove your name from the subject line of your email responses, you need to disable Personalized email replies. This feature, when enabled, includes the name of the agent or end user in the reply address. By disabling it, your name will no…

What happens if I disable Personalized email replies in Zendesk?

Disabling Personalized email replies in Zendesk removes the agent's name from the 'From' field in email responses. This means that only your brand name will appear, providing a more consistent brand image. However, keep in mind that this setting…

Why does my name still appear in ticket comments after disabling Personalized email replies?

Even after disabling Personalized email replies, your name will still appear in ticket comments because this setting only affects the 'From' field in email responses. To remove your name from ticket comments, you need to use an agent alias. An…

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