Reporting on Recovered Tickets from Suspended Queue
How can I report on recovered tickets from the suspended queue in Zendesk?
To report on the volume of recovered tickets from the suspended queue in Zendesk, you can use the metric called 'Recoveries'. This metric is specifically designed to track the number of deleted tickets that have been recovered. It is available in the Updates history dataset.
However, it's important to note that this metric only reflects tickets that were in the deleted queue and then recovered, not those that were suspended and then approved. If you're looking to track tickets that were suspended and then approved, you might need to explore other metrics or custom reporting options. For more detailed information, you can refer to theoriginal Zendesk article.
More related questions
What does the 'Recoveries' metric in Zendesk measure?
The 'Recoveries' metric in Zendesk measures the number of deleted tickets that have been recovered. This metric is part of the Updates history dataset and is useful for tracking tickets that were initially deleted but later restored. If you're…
Why am I not seeing suspended tickets in my Zendesk report?
If you're not seeing suspended tickets in your Zendesk report, it might be because the 'Recoveries' metric only tracks deleted tickets that were recovered, not suspended ones. Suspended tickets have a different status and may require a different…
How can I modify the 'Recoveries' metric for suspended tickets in Zendesk?
Modifying the 'Recoveries' metric to include suspended tickets in Zendesk can be challenging, as this metric is designed for deleted tickets. If you want to track suspended tickets, you need to identify the correct field name and previous value for…
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