Email Notification for Account Assumption Explained
Learn why you received an email about Account Assumption on your Zendesk account and what it means for your account security.
Why did I receive an email about Account Assumption being granted?
You received an email about Account Assumption because an administrator on your account granted Zendesk access to troubleshoot an issue. This feature, known as Account Assumption, allows Zendesk to assist you more efficiently with your support request. As a security measure, Zendesk sends an email notification to all administrators on the account whenever this feature is enabled.
For more details, you can refer to the original article onGranting Zendesk temporary access to your account.
More related questions
Who gets notified when Account Assumption is enabled?
All administrators on the Zendesk account are notified when Account Assumption is enabled. The system automatically sends email notifications to all users with Admin roles, ensuring that everyone with administrative privileges is aware of the…
How can I identify who enabled Account Assumption?
To identify who enabled Account Assumption, you can review the Audit log. In the Audit log, look for the item 'Enable Account assumption' with the activity 'Turned on'. The column labeled 'Actor' will show the person who enabled it. For more…
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