Yes, if your plan includes Zendesk Explore, you can analyze Chat activity using a prebuilt dashboard. This feature provides a comprehensive view of your chat interactions and performance metrics.
The prebuilt dashboard in Zendesk Explore allows you to easily track key metrics and trends, helping you make data-driven decisions to enhance your chat service. For more information on using this feature, visit Zendesk's support page.
To investigate increasing wait times in Zendesk Chat, you can utilize the Analytics 101 series. This series provides insights into various aspects of chat analytics, including how to identify and address issues related to wait times. By analyzing…
Measuring agent productivity in Zendesk Chat is made easy with the Analytics 101 series. This series provides tools and insights to evaluate how effectively your agents are handling chats. By examining metrics such as the number of chats handled,…
Filtering chat analytics by departments in Zendesk allows you to gain insights specific to different areas of your organization. The Analytics 101 series includes guidance on how to apply these filters effectively. By segmenting data by department,…
Monitoring individual agent performance in Zendesk Chat is crucial for maintaining high service standards. The Analytics 101 series provides tools to track and evaluate each agent's performance. By analyzing metrics such as chat volume, response…
Solving the mystery of missed chats in Zendesk Chat can be achieved by leveraging the Analytics 101 series. This series offers insights into identifying and addressing the root causes of missed chats. By examining chat logs and patterns, you can…
Measuring customer satisfaction in Zendesk Chat is essential for understanding how well your service meets customer expectations. The Analytics 101 series provides methods to gauge customer satisfaction effectively. By collecting and analyzing…