Ensure Instagram Messages Create Tickets in Zendesk
Steps to ensure Instagram Direct messages create tickets in Zendesk by resolving desync issues.
How can I ensure Instagram messages create tickets in Zendesk?
To ensure Instagram messages create tickets in Zendesk, you may need to address any desync issues.
This involves removing the Instagram Direct channel from your Zendesk account and then re-adding it. Go to Admin Center > Messaging and social > Messaging, delete the channel, and unlink your Zendesk integration from Instagram users. After re-adding the channel, the messages should start creating tickets as expected.
More related questions
Why aren't Instagram Direct messages creating tickets in Zendesk?
If your Instagram Direct messages aren't creating tickets in Zendesk, it might be due to a desync between your Zendesk account and Instagram Direct. This issue often arises after an Instagram update. To resolve it, you need to remove Instagram…
How do I remove and re-add Instagram Direct in Zendesk?
To fix issues with Instagram Direct messages, you may need to remove and re-add the channel in Zendesk. Start by going to Admin Center > Messaging and social > Messaging. Find the Instagram Direct channel you want to remove, click on the options…
What should I do if Instagram updates cause desync with Zendesk?
Instagram updates can sometimes cause a desync with your Zendesk account, affecting ticket creation. To address this, you need to remove the Instagram Direct channel from your Zendesk account. Navigate to Admin Center > Messaging and social >…
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