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Domain Mapping for Zendesk User Organization

Learn how domain mapping adds users to Zendesk organizations. Populate the Domains field to group users by email domain.

What role does domain mapping play in adding users to organizations in Zendesk?

Domain mapping is a method used to add users to organizations in Zendesk. By populating the Domains field in organizations with an email domain, any verified users with that email domain will automatically be added to that organization.

This feature is useful for ensuring that users are correctly grouped based on their email domains. However, be cautious when removing a domain from the Domains field, as it will remove users from the organization who were added via this domain mapping feature.


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If your Salesforce contacts aren't being added to organizations in Zendesk, it might be due to the way the integration is set up. The integration can only place users into organizations based on the contact-account relationship, domain mapping, or…

How does the contact-account relationship affect user placement in Zendesk organizations?

The contact-account relationship is crucial for placing users into organizations in Zendesk. For this to work, account syncing must be active, and the account must have successfully synced to the organization before the contact sync occurs. Once…

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Integration user permissions can significantly impact user syncing in Zendesk. The integration can only perform actions that the Zendesk user who connected the integration is allowed to do. If the user role changes to one that only allows creating…

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