Troubleshooting Outgoing Calls to Singapore in Sell
Why can't I make outgoing calls to Singapore from Zendesk Sell?
If you're having trouble making outgoing calls to Singapore from Zendesk Sell, it's due to strict anti-fraud measures by Singapore telecom authorities. These measures, particularly concerning VoIP numbers, mean that calls can only be made on a best-effort basis. This is part of the "Implementation of Measures to Address Spoofed Calls" regulatory code that was enforced in 2020.
To resolve this, you can purchase a Singapore National number, which is available for companies with foreign addresses after appropriate document verification. Keep in mind that the delivery time for this process can take up to three weeks. For more details, you can refer to the originalZendesk article.
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