Subscriber Notifications When Moving Articles in Zendesk
Understand if subscribers are notified when articles are moved to a new section in Zendesk and how to manage notifications.
Will subscribers be notified when I move articles to a new section in Zendesk?
Subscribers will not be notified when you move articles to a new section in Zendesk. This allows you to reorganize content without sending notifications for each move.
More related questions
How do I move a section to a different category in Zendesk Help Center?
You can move a section to a different category in Zendesk Help Center by editing the section. Navigate to the section you want to move, click 'Edit section' in the top menu bar, and under 'Hierarchy' in the sidebar, click the current category's…
How can I move an article to a different section in Zendesk Help Center?
To move an article to a different section in Zendesk Help Center, navigate to the article, click 'Edit article', and under 'Publish in section', click the current section's name. Select a new section and click 'Ok', then 'Update' to save. In Guide…
Can I bulk move articles to a new section in Zendesk?
Currently, Zendesk does not support bulk moving of articles to a new section. Each article must be moved individually. However, you can join discussions and up-vote feature requests for bulk moving capabilities, which may influence future updates.
Will moving an article affect its links or translations in Zendesk?
Moving an article in Zendesk will not affect its links or translations. The article and section IDs remain unchanged, ensuring that links stay intact and translations move with the article.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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