What is the Zendesk Access Log API?
What is the Zendesk Access Log API?
The Zendesk Access Log API is a tool designed to enhance data security and administrative control in your Zendesk account. It allows you to export a detailed log of access events, providing a 90-day history of who accessed what data, when, and from which IP address. This feature is part of the Advanced Data Privacy and Protection (ADPP) add-on, which is available for purchase.
With the Access Log API, you can monitor unusual data access patterns, identify potential security risks, and support compliance with your company's data policies. This tool is especially useful for organizations with advanced data privacy and security needs. For more details, you can check the originalZendesk announcement.
More related questions
How does the Access Log API improve security in Zendesk?
The Access Log API improves security by providing a detailed record of data access events in your Zendesk account. It allows you to track who accessed what data, when, and from which IP address over the past 90 days. This helps in identifying…
Why did Zendesk introduce the Access Log API?
Zendesk introduced the Access Log API to give users more control over their data and enhance customer privacy. This API provides a detailed record of data access by agents, helping to drive accountability and visibility into data interactions. With…
What features are included in the Advanced Data Privacy and Protection add-on?
The Advanced Data Privacy and Protection (ADPP) add-on includes the Access Log API as its first feature, with more features expected in future releases. This add-on is designed for customers with advanced data privacy and security needs. Future…
How can I purchase the Advanced Data Privacy and Protection add-on?
To purchase the Advanced Data Privacy and Protection (ADPP) add-on, which includes the Access Log API, you need to follow the instructions provided by Zendesk. This add-on is available for customers who require advanced data privacy and security…
What do I need to do to start using the Access Log API?
To start using the Access Log API, you need to have the Advanced Data Privacy and Protection add-on enabled in your Zendesk account. Once the API setting is activated, you can export a detailed log of access events for the past 90 days. This log…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
