Use Code to Update Zendesk Bot Avatar and Name
Can I use code to update the bot's avatar and name in Zendesk?
Yes, you can use a code snippet to update the bot's avatar and name, but it only works with the Web Widget (Classic).
To achieve this, place the provided JavaScript code above the widget code snippet. This code allows you to update the avatar, bot name, and the title of the widget. However, note that this method is not compatible with the Messaging Widget, which has limited API methods.
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You can easily change the name of your bot in the Zendesk messaging widget through the Admin Center. To update your bot's name, navigate toChannels > Bots and automation > Bots > Conversation botsin the Admin Center. Hover over the bot you…
Is it possible to change the avatar of the Answer Bot in Zendesk?
Currently, changing the avatar of the Answer Bot in Zendesk is not possible through the settings page. While there are plans to address this feature in the future, as of now, you cannot change the bot's avatar directly through the Zendesk…
What are the limitations of the Zendesk Messaging Widget API?
The Zendesk Messaging Widget has limited API methods compared to the Web Widget (Classic). This means that certain customizations, such as changing the bot's avatar, are not currently possible with the Messaging Widget. For more detailed…
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To stay updated on new Zendesk features, you can follow their Release Notes and 'What's New' page. These resources provide the latest information on product updates and new features, including any changes to bot customization options. Keeping an…
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