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Use Code to Update Zendesk Bot Avatar and Name

Learn how to use a code snippet to update the bot's avatar and name in Zendesk, applicable to the Web Widget (Classic).

Can I use code to update the bot's avatar and name in Zendesk?

Yes, you can use a code snippet to update the bot's avatar and name, but it only works with the Web Widget (Classic).

To achieve this, place the provided JavaScript code above the widget code snippet. This code allows you to update the avatar, bot name, and the title of the widget. However, note that this method is not compatible with the Messaging Widget, which has limited API methods.


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Currently, changing the avatar of the Answer Bot in Zendesk is not possible through the settings page. While there are plans to address this feature in the future, as of now, you cannot change the bot's avatar directly through the Zendesk…

What are the limitations of the Zendesk Messaging Widget API?

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