Comparing Generative Replies and Article Recommendations
Can I compare generative replies with article recommendations in Zendesk Explore?
Currently, there is no Explore reporting available for comparing generative replies with article recommendations in Zendesk. However, Zendesk is actively planning to provide insights into generative replies performance, with expected updates in the first half of 2024.
For now, users will need to rely on other methods to analyze generative replies, but future updates should make this comparison easier within Zendesk Explore.
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