Differences in Zendesk Chat Settings Explained
Why are my chat settings different from the Zendesk documentation?
If your chat settings differ from the Zendesk documentation, it might be due to using a newer version of the Web Widget.
Newer accounts have Messaging enabled by default, which can change the available settings. If you disable Messaging, the classic chat features should appear in your chat dashboard. If you're transitioning from the classic to the new widget, settings might take time to propagate.
For more information, refer to the Web Widget (Classic) resources or consult Zendesk support.
More related questions
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To enable the pre-chat form on your Zendesk Chat widget, you need to adjust the settings in your dashboard. First, navigate to Settings > Widget. Then, click on the 'Forms' tab at the top of the page. Next to 'Pre-Chat Form', click 'On'. You can…
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