Zendesk Text and Hosted Numbers for SMS
Find out if Zendesk Text supports hosted numbers for SMS and learn about porting options.
Does Zendesk Text support hosted numbers for SMS?
Zendesk Text does not support hosted numbers for SMS. If you want to use SMS as a support channel, you will need to purchase a new text number from Zendesk.
For those who wish to maintain their current number, porting it into Zendesk Talk might be an option. This involves transferring your existing number to Zendesk, but you'll need to verify if your number is eligible for porting. For more information, check out the article on porting numbers for Zendesk Talk.
More related questions
Can I use my existing phone number for SMS in Zendesk Text?
No, you cannot use your existing phone number for SMS in Zendesk Text. To utilize SMS as a support channel in Zendesk, you will need to purchase a new text number. If you're interested in keeping your existing number, you might consider porting it…
How can I use SMS as a support channel in Zendesk?
To use SMS as a support channel in Zendesk, you need to purchase a new text number. Zendesk Text does not support using hosted numbers, so your existing number cannot be used directly for SMS. If you prefer to keep your current number, consider…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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