You can monitor changes in search data by creating a visual report in Zendesk Explore. This involves tracking searches, clicks, and average results over time to understand trends and the impact of product changes.
To get started, you'll need Zendesk Explore Professional or Enterprise, along with Editor or Admin permissions. The process involves creating a report in Explore by selecting the Guide - Search dataset and adding metrics like Searches, Clicks, and Average number of results. You can further refine your report by adding attributes such as Search timestamp by Year, Month, and Week of year. For more details, check out theoriginal guide.
To create a search data report in Zendesk Explore, you'll need a few key resources. These include Zendesk Explore Professional or Enterprise and Editor or Admin permissions. Additionally, you'll need access to search data in Zendesk Guide. The…
Adding a search data report to a Zendesk dashboard allows you to visualize and filter search data easily. You can either add the report to an existing dashboard or create a new one. To do this, place your report in the dashboard and add a Search…
When creating a search data report in Zendesk Explore, it's important to select the right metrics and attributes. Key metrics include Searches, Clicks, and the Average number of results. For attributes, consider adding Search timestamp by Year,…
Visualizing search data as a timeline in Zendesk Explore helps in understanding trends over time. If your report doesn't display as a timeline by default, you can change the visualization type. To do this, click the Visualization type icon and…