Hide Columns and Add Arrows in Zendesk Reports
How can I hide empty columns and add arrows in a Zendesk report?
To improve the readability of your Zendesk report, you can hide empty columns and add arrows.
Navigate to 'Chart Configuration' and select 'Columns'. To hide an empty column, click the 'Visible' icon next to the column you want to hide, such as Column 2. To add arrows, check the 'Arrow' checkbox in the desired column row, like Column 4. These adjustments help in making your report more visually appealing and easier to interpret.
More related questions
How can I add a column for absolute values in my Zendesk report?
To display absolute values alongside manipulated results in your Zendesk report, you need to duplicate the metric and adjust the result path calculation. First, duplicate the metric in your report by selecting the metric, clicking the eye icon, and…
What steps are involved in duplicating a metric in Zendesk reports?
Duplicating a metric in Zendesk reports involves a few straightforward steps to ensure you can display both original and manipulated data. First, access the metric panel and click on the metric you want to duplicate, such as 'Solved tickets'. Then,…
How do I apply a result path calculation in Zendesk?
Applying a result path calculation in Zendesk helps you analyze the evolution of data over time. To apply this, go to the result manipulation menu and select 'Result path calculation'. In the calculation settings, choose the metric you duplicated,…
Can I use the result path calculation for metrics other than Solved tickets?
Yes, the result path calculation can be applied to any metric or attribute in Zendesk reports. While the example provided uses the 'Solved tickets' metric and 'Ticket Solved - Year' as an attribute, you can adapt this workflow to suit other metrics…
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