Time Zones and Zendesk Automations Explained
Discover how UTC timestamps affect Zendesk automations with custom date fields and why timing may vary based on your time zone.
How do time zones affect Zendesk automations with custom date fields?
Zendesk automations with custom date fields are affected by time zones because they use UTC timestamps. This means that the automations do not consider the account's local time zone when executing actions.
As a result, depending on how far your local time zone is from UTC, automations may appear to fire several hours early or late. This can be important to consider when setting up automations that rely on specific timing. For more information, check out the originalZendesk help article.
More related questions
Can I automate actions exactly 24 hours after a custom date in Zendesk?
No, you cannot automate actions to fire exactly 24 hours after a custom date in Zendesk. Automations in Zendesk use conditions like 'Is within the previous' and 'Is within the next', which work with integer numbers of days, translating into…
What do 'Is within the previous' and 'Is within the next' mean in Zendesk automations?
'Is within the previous' and 'Is within the next' are conditions used in Zendesk automations that work with integer numbers of days. These conditions translate into multiples of 24 hours, allowing the automation to check if a ticket's custom date…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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