Why 'Time - Chat last updated' changes post-completion
Learn why the 'Time - Chat last updated' attribute changes after chat completion. Understand the triggers and find more resources.
Why does the 'Time - Chat last updated' attribute change after chat completion?
The 'Time - Chat last updated' attribute may change after a chat is completed due to certain actions. Specifically, when you review a chat from the History tab of the Chat dashboard, it triggers an update to this timestamp. This occurs even if no actual changes are made to the chat itself.
This behavior might seem unexpected, but it's important to note that the system logs this action as an update. If you're looking for more detailed information, you can refer to articles on metrics and attributes for live chat, as well as reviewing and exporting past chats in History.
More related questions
What actions trigger updates to completed chat timestamps in Zendesk?
In Zendesk, reviewing a chat from the History tab of the Chat dashboard can trigger updates to the timestamp of a completed chat. This action updates the 'Time - Chat last updated' attribute, even if no actual modifications are made to the chat….
How can I prevent unexpected updates to chat timestamps in Zendesk?
To prevent unexpected updates to chat timestamps in Zendesk, be mindful of actions like reviewing chats from the History tab. These actions can trigger updates to the 'Time - Chat last updated' attribute, even if no changes are made. Understanding…
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