Preventing unexpected chat timestamp updates in Zendesk
Learn how to prevent unexpected updates to chat timestamps in Zendesk. Understand the triggers and manage chat records effectively.
How can I prevent unexpected updates to chat timestamps in Zendesk?
To prevent unexpected updates to chat timestamps in Zendesk, be mindful of actions like reviewing chats from the History tab. These actions can trigger updates to the 'Time - Chat last updated' attribute, even if no changes are made.
Understanding this behavior can help you manage your chat records more effectively. For more detailed guidance, consider looking into articles about metrics and attributes for live chat, and reviewing and exporting past chats in History.
More related questions
Why does the 'Time - Chat last updated' attribute change after chat completion?
The 'Time - Chat last updated' attribute may change after a chat is completed due to certain actions. Specifically, when you review a chat from the History tab of the Chat dashboard, it triggers an update to this timestamp. This occurs even if no…
What actions trigger updates to completed chat timestamps in Zendesk?
In Zendesk, reviewing a chat from the History tab of the Chat dashboard can trigger updates to the timestamp of a completed chat. This action updates the 'Time - Chat last updated' attribute, even if no actual modifications are made to the chat….
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