Remove Ticket Properties from Zendesk Emails
How can I remove ticket properties from Zendesk email notifications?
To remove ticket properties from Zendesk email notifications, you need to edit the email template. Ticket properties are added by the email footer, which cannot be customized directly. However, you can remove the footer and replace it with your own text to stop these properties from being included.
To achieve this, you'll need to modify your email template. For detailed instructions on how to customize your email template, you can refer to the article: Customizing templates for your email notifications. This will guide you through the process of editing the template to suit your needs.
More related questions
Is it possible to customize the footer in Zendesk email notifications?
Currently, you cannot directly customize the content added by the footer placeholder in Zendesk email notifications. The footer includes ticket properties and other messages that are automatically appended to emails sent to agents. However, you can…
What are the default ticket properties in Zendesk email notifications?
In Zendesk email notifications sent to agents, the default ticket properties include details such as status, assignee, and messages like 'You are an agent. Add a comment by replying to this email or view ticket in Zendesk Support' and 'Delivered by…
How do I edit the email template in Zendesk?
To edit the email template in Zendesk, you need to access the template settings and make the necessary changes. This allows you to customize the content of your email notifications, including removing the default footer that contains ticket…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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