Locked Out of Zendesk Sandbox? Here's What to Do
What should I do if I'm locked out of my Zendesk sandbox?
If you're locked out of your Zendesk sandbox, it's important to have a plan in place. Unfortunately, the help docs don't provide specific steps for this scenario, but it's recommended to contact Zendesk support for assistance. They can help you regain access and ensure you can continue your work seamlessly.
More related questions
Why can't I access my Zendesk sandbox account?
If you're having trouble accessing your Zendesk sandbox account, it might be because you're not listed as a member. When a sandbox is created, it only copies the credentials of the owner and existing administrators. If you became an admin after the…
How can I add new users to my Zendesk sandbox?
To add new users to your Zendesk sandbox, you need to manually invite them. You can export agents from your live instance and import them into the sandbox. Once added, they will receive an invitation to join. If users were already in the sandbox,…
Does Zendesk sandbox support Single Sign-On (SSO)?
No, the Zendesk sandbox does not carry over the Single Sign-On (SSO) settings from your production environment. This means you'll need to log in using the credentials specific to the sandbox, rather than relying on SSO.
How can I use canned data in Zendesk sandbox?
To use canned data in your Zendesk sandbox, you can create it using a tool like Mockaroo. Once you have your data, you can import it into the sandbox using the bulk importer or API. This allows you to test and demo without using your organization's…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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