Appending Ticket Links to Tweets in Zendesk
How do I append ticket links to outgoing tweets in Zendesk?
Appending ticket links to outgoing tweets in Zendesk allows users to access the help center ticket page.
In the Admin Center, click Channels in the sidebar, then select Messaging and social > X Corp accounts. Go to the General settings tab and enable 'Append ticket links to outgoing tweets'. You can choose to always include a shortened URL or let agents decide. This feature requires an activated help center and enabled Twitter social SSO for end users.
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