Adding X (formerly Twitter) Account to Zendesk
How can I add an X (formerly Twitter) account to Zendesk?
To add an X (formerly Twitter) account to Zendesk, you need to be an administrator.
In the Admin Center, navigate to Channels in the sidebar, then select Messaging and social > X Corp accounts. Click on the X Corp accounts tab and then click 'Add your first X Corp account'. You'll be prompted to log in to X Corp and authorize Zendesk to use your account. Once authorized, you can edit the account's settings to control how tweets to this account are handled. For more details, check the originalZendesk help article.
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What are the differences between Zendesk Support and Suite plans for X accounts?
Zendesk Support and Suite plans offer different capabilities for integrating X (formerly Twitter) accounts. With Zendesk Support plans, you can add one X handle, but it only supports public messages. Private messages are not supported. On the other…
How do I edit settings for an X (formerly Twitter) account in Zendesk?
Editing settings for an X (formerly Twitter) account in Zendesk allows you to control how tweets are handled. In the Admin Center, go to Channels in the sidebar, then select Messaging and social > X Corp accounts. Click on the X Corp accounts tab…
How can I remove an X (formerly Twitter) account from Zendesk?
You can remove an X (formerly Twitter) account from Zendesk by either deactivating or unlinking it. To deactivate, go to the Admin Center, click Channels in the sidebar, then select Messaging and social > X Corp accounts. Click 'Deactivate' beside…
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What should I do if my X (formerly Twitter) account becomes deauthorized in Zendesk?
If your X (formerly Twitter) account becomes deauthorized in Zendesk, you need to reauthorize it. Common reasons for deauthorization include password changes or Zendesk being removed from allowed apps. To reauthorize, go to the Admin Center, click…
How can I manage X (formerly Twitter) tickets using business rules in Zendesk?
Managing X (formerly Twitter) tickets with business rules in Zendesk allows for efficient ticket handling. You can use the Ticket Channel condition in automations, reports, triggers, and views to detect a ticket's source. There are three source…
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