Using Macros with Custom Drop-Down Fields in Zendesk
How can I use a macro to display text based on a custom drop-down field in Zendesk?
To display specific text based on a custom drop-down field in Zendesk, you can use liquid markup in your macro. Liquid markup allows you to create conditions that determine which text appears depending on the selected value of your custom drop-down field.
After setting up your macro with the appropriate liquid markup, you should create a test ticket that includes the custom drop-down field to ensure that your macro functions as expected. This approach helps automate responses and actions based on user selections, enhancing efficiency in handling tickets.
For more detailed guidance, you can refer to the articles on creating macros for repetitive ticket responses and actions, understanding Liquid markup, and formatting placeholders with liquid markup.
More related questions
What is liquid markup and how is it used in Zendesk macros?
Liquid markup is a templating language that allows you to create dynamic content in Zendesk macros. It is used to set conditions and display different text based on the values of fields, such as custom drop-down fields. By incorporating liquid…
How do I test a macro that uses a custom drop-down field in Zendesk?
To test a macro that uses a custom drop-down field in Zendesk, you need to create a ticket that includes this field. This allows you to verify that the macro displays the correct text based on the selected value. Testing is crucial to ensure that…
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