Testing Macros with Custom Drop-Down Fields in Zendesk
Learn how to test Zendesk macros that use custom drop-down fields to ensure they work as intended.
How do I test a macro that uses a custom drop-down field in Zendesk?
To test a macro that uses a custom drop-down field in Zendesk, you need to create a ticket that includes this field. This allows you to verify that the macro displays the correct text based on the selected value.
Testing is crucial to ensure that your macro functions as intended and that the conditions set with liquid markup are correctly applied. By doing so, you can confirm that your automated responses are accurate and effective in addressing customer queries.
For further details, you can refer to the Zendesk help articles on creating macros and understanding Liquid markup.
More related questions
How can I use a macro to display text based on a custom drop-down field in Zendesk?
To display specific text based on a custom drop-down field in Zendesk, you can use liquid markup in your macro. Liquid markup allows you to create conditions that determine which text appears depending on the selected value of your custom drop-down…
What is liquid markup and how is it used in Zendesk macros?
Liquid markup is a templating language that allows you to create dynamic content in Zendesk macros. It is used to set conditions and display different text based on the values of fields, such as custom drop-down fields. By incorporating liquid…
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