Fix 'Untitled ticket' in Zendesk Email Notifications
Why does my email notification say 'Untitled ticket'?
If your email notification says 'Untitled ticket', it's likely because the ticket has no public comments.
When using the placeholder{{ticket.title}}in a trigger or automation, it will display as 'Untitled ticket' if the ticket is private, meaning it has no public comments. Private tickets are not visible to end users, so Zendesk does not include information from these tickets in notifications. To fix this, ensure there is at least one public comment on the ticket. For more details, check out theoriginal article.
More related questions
How can I ensure my ticket title appears in email notifications?
To ensure your ticket title appears in email notifications, make sure the ticket has at least one public comment. The placeholder{{ticket.title}}will not render the ticket subject if the ticket is private, which happens when there are no public…
What is a private ticket in Zendesk?
A private ticket in Zendesk is one that has no public comments and is invisible to end users. Private tickets are not included in notifications sent to end users, which is why placeholders like{{ticket.title}}may display as 'Untitled ticket'….
Why does the placeholder {{ticket.title}} not work in my notifications?
The placeholder{{ticket.title}}may not work if the ticket is private, meaning it has no public comments. In such cases, the placeholder will display as 'Untitled ticket' because private tickets are not visible to end users. To resolve this,…
How can I make a Zendesk ticket visible to end users?
To make a Zendesk ticket visible to end users, add at least one public comment to the ticket. Tickets without public comments are considered private and are not visible to end users. By adding a public comment, the ticket becomes public, allowing…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
