Remove 'No Date' Column from Zendesk Backlog Report
Find out how to remove the 'no date' column from your Zendesk backlog report for a cleaner view.
How can I remove the 'no date' column from my backlog report?
To remove the 'no date' column, simply delete the 'Backlog recorded - Date' attribute from your report.
In your Zendesk report, hover over the attributes section and click the 'x' next to 'Backlog recorded - Date'. This action will remove the attribute and consequently the 'no date' column from your report, simplifying your data view.
More related questions
What is the difference between Backlog recorded and Backlog end of period?
Backlog recorded aggregates data over a period, while Backlog end of period shows the backlog count at the end of that period. When using the 'Time - Backlog recorded' metric, you are summing up the backlog tickets over a selected timeframe. For…
Why is there a column with no date in my backlog report?
A column with no date appears because it groups backlog data from days not shown in the End of week snapshot. In Zendesk reports, the 'End of week' attribute only displays data for the last day of the snapshot period, typically Sundays. This means…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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