Granting Agent Access to Zendesk Products
How do I grant an agent access to a Zendesk product?
To grant an agent access to a Zendesk product, you need to set their product access role from their user profile in the Admin Center. First, ensure the agent is added as a new Staff user if they aren't already on your account. You can find detailed instructions on adding agents and admins in the Zendesk help articles.
Once the agent is added, navigate to their user profile. You can do this by going to Admin Center > People > Team > Team members, or by using the search function to find their profile. Once you're in the agent's profile, click on 'Manage role in Admin Center' from the left sidebar. Here, you can review and adjust the roles for each Zendesk product to grant the necessary access. For more detailed guidance, check out the video tutorial linked in the originalZendesk help article.
More related questions
What are the steps to add a new agent to Zendesk?
Adding a new agent to Zendesk involves a few straightforward steps. First, ensure the agent is added as a new Staff user if they aren't already part of your account. You can find detailed instructions on this process in the Zendesk help articles….
Where can I find the option to manage an agent's role in Zendesk?
You can manage an agent's role in Zendesk from their user profile in the Admin Center. To access this, navigate to Admin Center > People > Team > Team members, or use the search function to find the agent's profile. Once you're in the agent's…
How can I review and change an agent's product roles in Zendesk?
To review and change an agent's product roles in Zendesk, access their user profile in the Admin Center. You can do this by navigating to Admin Center > People > Team > Team members, or by using the search function to find their profile. Once in…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
