Managing Agent Roles in Zendesk
Where can I find the option to manage an agent's role in Zendesk?
You can manage an agent's role in Zendesk from their user profile in the Admin Center. To access this, navigate to Admin Center > People > Team > Team members, or use the search function to find the agent's profile.
Once you're in the agent's profile, look for the 'Manage role in Admin Center' link in the left sidebar. This will allow you to review and adjust the roles and permissions for each Zendesk product the agent needs access to.
More related questions
How do I grant an agent access to a Zendesk product?
To grant an agent access to a Zendesk product, you need to set their product access role from their user profile in the Admin Center. First, ensure the agent is added as a new Staff user if they aren't already on your account. You can find detailed…
What are the steps to add a new agent to Zendesk?
Adding a new agent to Zendesk involves a few straightforward steps. First, ensure the agent is added as a new Staff user if they aren't already part of your account. You can find detailed instructions on this process in the Zendesk help articles….
How can I review and change an agent's product roles in Zendesk?
To review and change an agent's product roles in Zendesk, access their user profile in the Admin Center. You can do this by navigating to Admin Center > People > Team > Team members, or by using the search function to find their profile. Once in…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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