Considerations Before Renaming Zendesk Subdomain
What should I consider before renaming my Zendesk subdomain?
Before renaming your Zendesk subdomain, consider alternatives like changing your account name or setting up host mapping. Host mapping allows you to change the URL your customers see without altering your Zendesk account's address.
Renaming your subdomain affects your account immediately, so it's best to do it during low-traffic hours. Be aware that chat may be inaccessible for up to 2 hours, and there might be delays in adding new support addresses. Also, changing your subdomain will halt Zendesk bot activity and affect access to early access programs.
More related questions
How can I rename my Zendesk subdomain?
To rename your Zendesk subdomain, you must be the account owner. Navigate to the Admin Center, click on Account in the sidebar, then select Appearance > Branding. In the Subdomain section, click Change your subdomain, enter your new subdomain, and…
What tasks should I complete before renaming my Zendesk subdomain?
Before renaming your Zendesk subdomain, update email forwarding, CNAME, host maps, SSL, and Jira integration. Ensure email forwarding points to your new support address to avoid missing tickets. Update CNAME and SSL certificates with your customer…
What happens after I rename my Zendesk subdomain?
After renaming your Zendesk subdomain, update ticket sharing agreements, CSAT representation, Web Widget, and other integrations. Deactivate and recreate ticket sharing agreements, and update Web Widget code on your website and help center….
Can I revert back to my original subdomain after renaming?
Yes, you can revert to your original subdomain after renaming, provided the original name is still available. However, it's advisable to proceed with the change only when you are certain about it, as the process requires time to be fully…
How does renaming my subdomain affect Zendesk email aliases?
When you rename your Zendesk subdomain, all existing internal support addresses are automatically updated to the new subdomain and can be used immediately. However, new Zendesk addresses cannot be created until several hours after the domain…
What are the alternatives to renaming my Zendesk subdomain?
Instead of renaming your Zendesk subdomain, consider changing your account name or setting up host mapping. Host mapping allows you to change the URL your customers see without altering your Zendesk account's address. This approach is less…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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