How to Rename Your Zendesk Subdomain
How can I rename my Zendesk subdomain?
To rename your Zendesk subdomain, you must be the account owner. Navigate to the Admin Center, click on Account in the sidebar, then select Appearance > Branding. In the Subdomain section, click Change your subdomain, enter your new subdomain, and confirm the changes. Remember, the new subdomain takes effect immediately, and you cannot use underscores or special characters.
It's important to note that Zendesk cannot change your subdomain for you, and if you encounter issues, you should contact Zendesk Customer Support. For more detailed steps, visit theoriginal Zendesk documentation.
More related questions
What should I consider before renaming my Zendesk subdomain?
Before renaming your Zendesk subdomain, consider alternatives like changing your account name or setting up host mapping. Host mapping allows you to change the URL your customers see without altering your Zendesk account's address. Renaming your…
What tasks should I complete before renaming my Zendesk subdomain?
Before renaming your Zendesk subdomain, update email forwarding, CNAME, host maps, SSL, and Jira integration. Ensure email forwarding points to your new support address to avoid missing tickets. Update CNAME and SSL certificates with your customer…
What happens after I rename my Zendesk subdomain?
After renaming your Zendesk subdomain, update ticket sharing agreements, CSAT representation, Web Widget, and other integrations. Deactivate and recreate ticket sharing agreements, and update Web Widget code on your website and help center….
Can I revert back to my original subdomain after renaming?
Yes, you can revert to your original subdomain after renaming, provided the original name is still available. However, it's advisable to proceed with the change only when you are certain about it, as the process requires time to be fully…
How does renaming my subdomain affect Zendesk email aliases?
When you rename your Zendesk subdomain, all existing internal support addresses are automatically updated to the new subdomain and can be used immediately. However, new Zendesk addresses cannot be created until several hours after the domain…
What are the alternatives to renaming my Zendesk subdomain?
Instead of renaming your Zendesk subdomain, consider changing your account name or setting up host mapping. Host mapping allows you to change the URL your customers see without altering your Zendesk account's address. This approach is less…
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