Leveraging Automated Resolution Transcripts
How can automated resolution transcripts benefit my bot strategy?
Automated resolution transcripts provide insights into the types of bot answers that successfully resolve user queries without human intervention. By analyzing these transcripts, you can identify patterns and similarities in effective responses, which can be applied to enhance existing answers or develop new ones.
This analysis helps you understand what works well in your bot's interactions and can guide you in refining your bot strategy to achieve higher resolution rates and improve overall customer satisfaction.
More related questions
How can I review bot conversation transcripts in Zendesk?
To review bot conversation transcripts in Zendesk, navigate to the Admin Center and select the Bots and automations section. Here, you can manage your bots and access the Insights tab to view the dashboard. At the bottom of the dashboard, you will…
What are the different types of bot conversation transcripts in Zendesk?
In Zendesk, bot conversation transcripts are categorized into two types: Automated resolutions and Unresolved conversations. Automated resolutions are interactions where the bot successfully resolved the user's query without needing a live agent….
How can unresolved bot conversations help improve my bot?
Unresolved bot conversations are a valuable resource for identifying gaps in your bot's knowledge. By reviewing these transcripts, you can spot recurring questions that end up unresolved and update your bot's flow to address these issues. If you…
What information is included in a bot conversation transcript?
A bot conversation transcript in Zendesk includes the first 100 messages exchanged between the bot and the user during their interaction. For unresolved conversations, the transcript only covers messages before any transfer to a live agent occurs….
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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