Missing Users in Zendesk User Segments: Causes & Solutions
Why are users with the correct tags missing from my Zendesk user segment?
Users with the correct tags might be missing from your Zendesk user segment because they need to verify their account first.
In Zendesk, even if users have the correct tags and attributes, they won't be added to a user segment until they verify their account. This is a crucial step to ensure that only verified users are included in your segments. If you're facing this issue, make sure to check if the users have completed their account verification. For more detailed guidance, you can refer to the originalZendesk help article.
More related questions
Is there a delay in users appearing in a Zendesk user segment after adding tags?
There should be no delay in users appearing in a Zendesk user segment after adding tags, provided their accounts are verified. Once you add a tag to an organization or user, they should populate in the user segment immediately. However, if users…
How can I ensure users are added to my Zendesk user segment?
To ensure users are added to your Zendesk user segment, make sure their accounts are verified. Account verification is a necessary step for users to be included in user segments, even if they have the correct tags and attributes. If users are…
What should I do if users are not appearing in my Zendesk user segment?
If users are not appearing in your Zendesk user segment, verify their account status. Users need to have verified accounts to be included in user segments, even if they have the correct tags. If they haven't verified their account, they won't show…
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