Repurchasing Downgraded Zendesk Add-ons: What to Expect
Learn what happens to your configurations when you repurchase a downgraded Zendesk add-on. Understand the process and what to expect.
What happens to my configurations if I repurchase a downgraded Zendesk add-on?
When you repurchase a downgraded Zendesk add-on, your previous configurations won't be automatically restored. If you downgrade your plan and remove an add-on, any content created with that feature is deleted. So, when you decide to re-add the same add-on, you'll need to set up your configurations again from scratch.
For more details about Zendesk Suite add-ons, you can check out the article: About Zendesk Suite add-ons.
More related questions
Will my content be restored if I re-add a Zendesk add-on after downgrading?
No, your content won't be restored if you re-add a Zendesk add-on after downgrading. Once you downgrade and remove an add-on, any content created with it is deleted. If you decide to re-add the add-on later, you'll need to recreate your content and…
Do I need to set up my Zendesk add-on configurations again after repurchasing?
Yes, you will need to set up your Zendesk add-on configurations again after repurchasing. When you downgrade and remove an add-on, any content or configurations created with it are deleted. Therefore, upon repurchasing, you'll have to start from…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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